Our Delivery, Returns and Privacy
Policies
Thank you for shopping with Acoustipics. We want to make sure you have the best experience possible. Please find below our Delivery, Return and Privacy Policy.
Delivery Policy
At Acoustipics, every order is hand crafted, like a tailor creating a bespoke suit. We aim to create and dispatch your items within 5–10 working days of receipt of your order. Delivery within the UK can take between one and five days, depending on the size of the order and the distance. If you require special arrangements for delivery, please get in touch. Simply contact us at hello@acoustipics.com .
Return and Refund Policy
At Acoustipics, your satisfaction is the compass that guides our ship. If you are not completely satisfied with your purchase we would like to know. You may return any item (excluding custom products) for a refund within 30 days. Please contact our Customer Service Team at hello@acoustipics.com with your full details (name, address and order number) to start your return.
Please note, outgoing shipping costs are not refundable. Customers are responsible for arranging the return using their chosen courier. Once we receive the pictures, packaged in their original or equivalent packaging, we will start the process to refund the purchase price of any returned product.
Promotion Code Policy
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Acoustipics. Details of any minimum or percentage discount, including VAT and saving entitlement, will be issued with your code.
Promotion codes are only valid for orders placed online. Acoustipics reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
Promotion codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion code. Only one promotion code can be used per order.
Promotion codes are not valid in conjunction with any other promotion, on sale items or other discounted items.
In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping costs charged on the original order. In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping costs charged on the original order, will be returned to the customer.
The promotional discount will not be applied to replacement items – if the offer is still valid at the time of making a return, you should place a new order using the original promotional code.
Acoustipics reserves the right to terminate any promotion code at any time.
Cancellation Policy
You are free to cancel for any reason without penalty within 24 hours of ordering. Simply email hello@acoustipics.com with your name, order number, and the date the order was placed. Unfortunately, if we have commenced printing, we will not be able to cancel without a penalty. The penalty will depend on the value and size of the order and the timing of the cancellation.
Customer Service
At Acoustipics, customer service is the beating heart of our company. If you have any questions or comments, please don’t hesitate to reach out to our Customer Service team at hello@acoustipics.com.
If you enjoy our product, please do leave us a review. We love hearing the great things people say about us.
Privacy Policy
At Acoustipics we respect your privacy. We use your private information to provide our service and deliver any updates.
We will share your name and address to a third party only
- for delivery purposes
- where we have a legal obligation to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 5 years.